PRIVACY POLICY


Last updated February 18, 2025

This Privacy Notice for Fairfield Property Management ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including:

  • Visiting our website https://www.fairfieldmanagement.com or any website linked to this Privacy Notice.

  • Leasing, renting, or engaging with our multifamily property management services, including affordable, luxury, senior housing, tax credit, and Section 8 properties across multiple states.

  • Engaging with us in marketing, sales, community events, and communication services, including SMS text messaging and email communication.

If you have any questions or concerns, reading this Privacy Notice will help you understand your rights and choices. If you do not agree with our policies, do not use our Services. For further inquiries, contact [email protected].

SUMMARY OF KEY POINTS

  • What personal information do we collect? Information provided by you (e.g., name, phone number, email) and data collected automatically (e.g., IP address, cookies).

  • Do we process sensitive data? No.

  • Do we share your information with third parties? Only for business operations, such as payment processing, customer service, and advertising partners.

  • How do we keep your information safe? Through industry-standard security measures but no system is 100% secure.

  • What are your rights? Depending on your location, you may have the right to access, delete, or correct your personal information.

  • How do you exercise your rights? By contacting us via email at [email protected].

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when you:

  • Sign up for an account, lease an apartment, or request property management services.

  • Contact us for customer support, submit an inquiry, or interact with our marketing campaigns.

Information we collect may include:

  • Contact details: Name, email address, phone number, mailing address.

  • Payment data: Billing information for transactions processed via ResMan (see their privacy policy here).

  • Device data: IP address, browser type, location data, cookies.

We do not collect or process sensitive personal data such as race, sexual orientation, or religious beliefs.

2. HOW DO WE PROCESS YOUR INFORMATION?

We use your data to:
Manage your lease and provide resident support.
Communicate important updates (e.g., maintenance notices, payment reminders).
Improve our website and personalize advertising (if consented).
Comply with legal obligations (e.g., fraud prevention, data security).

3. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share your data with:
Service providers (e.g., payment processors, customer support teams).
Advertising and marketing platforms (e.g., Google Ads, Facebook).
Legal entities (if required by law).

We do not sell personal data to third parties.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes, we use cookies and similar technologies to:
Enhance website performance.
Track user behavior for analytics.
Serve targeted ads (with consent).

You can disable cookies in your browser settings.

5. TEXT MESSAGING POLICY

Opting into SMS Communications

If you opt-in to receive text messages from us, you may receive messages regarding:

  • Lease agreements, renewals, and updates.

  • Maintenance requests and service alerts.

  • Community events, upcoming payments, and promotions.

  • Emergency notifications related to your property.

Opting Out

You can opt out at any time by replying STOP to any text message. You will be unsubscribed immediately and will no longer receive SMS messages from us. To opt-in again, you may do so through the resident portal.

Message and data rates may apply. SMS services are provided as-is, and we are not responsible for delivery delays or carrier service issues.

Additional SMS Privacy Statement

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal data as long as necessary for business, legal, and operational reasons. If no longer needed, we will:
Delete or anonymize your information.
Retain it in backups (if required by law).

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement security measures such as:

  • Data encryption for sensitive information.

  • Access controls to limit data exposure.

  • Regular security audits for compliance.

However, no online system is 100% secure. Please take precautions, such as using strong passwords and avoiding suspicious emails.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:
Access your personal data.
Request corrections or deletions.
Withdraw consent for marketing communications.

To exercise your rights, contact [email protected].

9. CALIFORNIA, TEXAS, AND OTHER STATE-SPECIFIC PRIVACY RIGHTS

Residents of California, Texas, Virginia, and other applicable states have additional rights under their respective state privacy laws, including:

Right to Know – Request what personal data we collect.
Right to Delete – Request deletion of your data.
Right to Opt-Out – Request to stop data sharing for targeted ads.

To submit a privacy request, contact us at [email protected].

10. DO WE MAKE UPDATES TO THIS POLICY?

Yes. We update this policy periodically to comply with laws and business practices. The latest version will always be available at:
https://www.fairfieldmanagement.com/privacy-policy

If we make material changes, we will notify you via email or website notices.

11. HOW TO CONTACT US

If you have any questions or concerns, contact us at:

Email: [email protected]
Mailing Address:
Fairfield Property Management
101 Milam St, Shreveport, LA 71101, USA